We strive to provide a seamless and satisfying shopping experience for our customers. We understand that sometimes you may need to return or exchange an item for various reasons. We have established the following return policy to ensure a fair and transparent return process.
Eligibility for Returns
Products must be returned within 30 days from the date of delivery.
Products must be in their original condition, unaltered, and undamaged.
Return Process
Please get in touch with our customer support team within the specified return period to initiate a return and provide details of your order, including the product(s) you wish to return and the reason for the return. Our customer support team will guide you through the return process, providing a return authorization and any necessary instructions.
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of the products. Please securely package the products to prevent damage during transit.
Refund or Exchange
Once we receive the returned products and verify their condition, we will process the refund or exchange as per your preference. Refunds will be issued to the original payment method used during the purchase. Exchanges will be subject to availability. If the requested product is unavailable, we will provide alternative options or issue a refund.
Please allow up to 14 business days from the receipt of your item to process the return and issue a refund.
We do not refund the shipping costs incurred during the purchase.
Return Shipping Address
To return your product, you should mail your product to the address provided by our customer service team upon your return request: 695 Summit Blvd, Frisco, CO 80443.
Non-Returnable Items
We cannot accept returns on items that have been opened or used unless they are defective or damaged.
Products returned beyond the specified return window of 30 days after delivery will not be accepted.
Damage or defects due to normal wear and tear or improper use or assembly are not covered under our return policy.
Items Returned Without Authorization: All returns require a Return Authorization, which can be obtained by contacting our customer service. Unauthorized returns may not be accepted and may be returned to the sender.
Order Cancellation
Orders can be canceled within 30 minutes of placing the order. Unfortunately, we are unable to cancel orders after this 30-minute window has passed.
Please note that this return policy is subject to change, and any modifications will be updated on our website. Please contact our customer support team for further questions or concerns regarding our return policy. We are here to assist you and ensure your satisfaction with your stamp purchases.